We give higher priority to premium support to ensure your requests get extra attention and they are resolved faster and quicker. With this package, you will enjoy rapid response time, including weekends and holidays.
This is what our customers should expect from our premium support package:
- Expert DNS management.
- Email issue troubleshooting.
- Advanced security settings.
- Mobile security management.
- Data recovery support.
- Event log investigations.
- Proactive DNS checks.
- 3rd-party integration help.
- Alert rule configuration.
- Mail delegation assistance.
- Quarterly usage reports.
Our Premium Support operates on an extended schedule to cater to your needs as follows:
- Workdays: 07:00 to 21:00
- Weekends/Holidays: 07:00 to 16:00
Customers on this package will also enjoy rapid response times as follows:
- Workday Response time: 20 minutes
- Weekends and Holidays Response time: 1 hour
Premium support is designed to ensure the highest level of security, proactive support and holistic management of the digital infrastructure that powers your business.